Everything you'd want from an IT department, without hiring one.
Six core areas, one accountable point of contact. Everyday computer support and the bigger pieces behind it, managed as a flat monthly plan so problems get caught early instead of billed by the hour.
Most calls start with one of these.
Small business computer problems rarely announce themselves. They show up as things your team has quietly worked around for months. If you recognize a few of these, none of them are unusual, and none of them are hard to fix.
“The Wi-Fi drops in the back half of the building.”
One access point is covering a space it was never sized for, or the internet provider's router is doing a job it was never built to do. Dead spots are a coverage and placement problem, not something you have to live with.
Infrastructure & Performance →“The computers are slow, or just plain buggy.”
Five minutes before a machine is usable in the morning, programs that hang, an error everyone has learned to click past. Usually a failing drive, a computer past its useful life, or two security tools fighting each other.
Infrastructure & Performance →“Printing is a negotiation every single day.”
The printer goes offline, somebody reinstalls the driver, it works again until Thursday. Most of the time the printer's address on the network keeps moving and nothing was ever set up to hold it still.
Infrastructure & Performance →“Everything crawls at the same time every day.”
When the whole office slows down mid-afternoon, something is competing for the same connection: a backup running during business hours, a cloud sync, or an internet line that is undersized for how you work now.
Backup & Recovery →“Opening a file off the shared drive takes forever.”
Or worse, two people are editing two copies of the same file and only find out later. That is usually an aging server, or a sync that quietly stopped working months ago and nobody was told.
Cloud Solutions →“The internet drops for a minute, then comes back.”
Nobody reports it because it fixes itself, so it never gets looked at. A connection that keeps flapping is usually failing hardware or a line problem, and it becomes provable the moment something is actually watching it.
Network Security →“Somebody left months ago and still has access.”
Old accounts nobody closed, a shared login, a password half the office knows. It is the most common thing I find walking into a new client, and it is the first thing an insurer or a larger customer will ask you about.
Accounts & Access →“One program only runs on the one old computer.”
Everybody knows not to touch that machine. Older line-of-business software can usually be kept running safely while you plan the replacement on your own schedule, instead of on the morning it finally dies.
Legacy System Support →“Customers say they never got the email.”
Invoices landing in spam, or a message that looked like it came from you and did not. Both come down to how your domain is configured, and both are fixable in an afternoon once somebody looks.
Network Security →None of this needs to turn into a big project. Most of it gets sorted out in the first few weeks, then stays sorted because somebody is watching it. If your list looks different, call 610-314-0771 and tell me what is actually driving you crazy.
Network Security
Firewalls, monitoring, and threat detection that keep intruders out and your data in.
Learn more →Backup & Recovery
Automated backups and a tested recovery plan, so a failure or attack doesn't become a closure.
Learn more →Cloud Solutions
Microsoft 365, migration, and cloud storage set up and secured around how you actually work.
Learn more →Infrastructure & Performance
Workstations, servers, and Wi-Fi designed and tuned to stop the daily slowdowns.
Learn more →Legacy System Support
Still on older line-of-business software? I keep it alive and safe while you plan ahead.
Learn more →Accounts & Access
The right people get the right access, and no one else. Onboarding to offboarding.
Learn more →Facing a cyber insurance renewal? I verify over 45 controls on site and hand you a documented answer sheet for your broker. $750, regularly $1,495.
Not sure what you need?
Tell me what's slowing you down and I'll scope the right mix, sized to your business.
Free, no obligation, and you talk directly with a senior engineer.